Refund policy

Return & Refund Policy

Effective date: September 1, 2026

At Maison Verenne, we want you to be genuinely happy with your order. If something isn't right, here is how returns and refunds work.

Return window. You may request a return within 30 days of delivery. To be eligible, items must be unused, in their original condition, and returned in their original packaging with all included parts and hardware.

How to start a return. Email support@maisonverenne.co with your order number and the reason for the return before sending anything back. We reply within about 72 hours (Monday–Friday) with return instructions and a return authorization. Items sent back without prior authorization cannot be processed.

Damaged or defective items. If your order arrives damaged or defective, contact us within 7 days of delivery at support@maisonverenne.co with your order number and clear photos of the item and packaging. We'll arrange a replacement or a full refund at no cost to you.

Return shipping. For change-of-mind returns, the customer is responsible for return shipping costs. For items that are damaged, defective, or incorrect, Maison Verenne covers return shipping.

Refunds. Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method, typically within 5–10 business days, depending on your bank or card issuer. Original shipping charges, if any, are non-refundable except where an item was damaged, defective, or incorrect.

Cancellations and changes. Orders can be changed or cancelled within 24 hours of being placed, provided they have not yet shipped. Email us as soon as possible if you need to make a change.

Non-returnable items. Gift cards and any items marked as final sale are not eligible for return.

Questions? Reach us at support@maisonverenne.co or (949) 424-6788.